Administrative Assistance

The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that […]

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The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.

The Course is an onsite course that contains:

  • –  12 Modules
  • –  40 Practical Activities
  • –  10 Case Scenarios
  • –  10 Discussion
  • –  Multiple Choice Questions

You will have full access to online content including material review, answering questions, and getting your certificate only after completing the onsite course.

Please attend our onsite course to know the full details, or contact us: [email protected] / +968 985 88 085

What about?

It is 8:50 AM and you just arrived at your desk for work. Your manager is waiting for you with a concerned look on their face and asks, “Is the performance evaluation report ready? I have to present it to the senior management team at 9:00 AM!” You hesitate before you respond. Then you say, “I thought the meeting was tomorrow.” You can imagine how the conversation goes from there.

Welcome to the Administrative Assistant Skills workshop. Having effective administrative skills is essential in today’s work environment.

Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Think of it.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Workshop Objectives

By the end of this workshop, participants will be able to:

  • Manage their time more effectively
  • Prioritize their time so they can get it all done.
  • Complete Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • Deal better with their managers
  • Taking Care of Yourself is a priority

Pre-Assignment Review

1
Pre-Assignment Review

GETTING ORGANIZED - PART 1

1
Module 2 Aim
1
2
Dealing with Email
3
Managing Electronic Files
4
Keeping Track of the Paper Trail
5
Making the Most of Voice Mail
6
Module 2 Case Study
7
Module 2 Practical Activities
8
Module 2 Questions

GETTING ORGANIZED - PART 2

1
Module 3 Aim
2
Protected: Keeping Your Workspace Organized
3
Protected: Using a To-Do Book
4
Protected: Adding Project Management Techniques to Your Toolbox
5
Module 3 Case Study
6
Module 3 Practical Activities
7
Module 3 Questions

MANAGING TIME

1
Module 4 Aim
2
Protected: Managing Your Time
3
Protected: Keeping Others on Track
4
Protected: Maintaining Schedules
5
Module 4 Case Study
6
Module 4 Practical Activities
7
Module 4 Questions

GETTING IT ALL DONE ON TIME

1
Module 5 Aim
2
Protected: Prioritizing
3
The Secret to Staying on Track
4
Protected: Goal Setting
5
Module 5 Case Study
6
Module 5 Practical Activities
7
Module 5 Questions

SPECIAL TASKS

1
Module 6 Aim
2
Protected: Planning Small Meetings
3
Protected: Planning Large Meetings
4
Protected: Organizing Travel
5
Module 6 Case Study
6
Module 6 Practical Activities
7
Module 6 Questions

VERBAL COMMUNICATION SKILLS

1
Module 7 Aim
2
Protected: Listening and Hearing: They Aren’t the Same
3
Protected: Collecting Information by asking questions
4
Protected: Communicating with Power
5
Module 7 Case Study
6
Module 7 Practical Activities
7
Module 7 Questions

NON-VERBAL COMMUNICATION SKILLS

1
Module 8 Aim
2
Protected: Body Language
3
Protected: The Signals You Send to Others
4
Protected: It’s Not What You Say, It’s How You Say It
5
Module 8 Case Study
6
Module 8 Practical Activities
7
Module 8 Questions

EMPOWERING YOURSELF

1
Module 9 Aim
2
Protected: Being Assertive
3
Protected: Resolving Conflict
4
Protected: Building Consensus
5
Protected: Making Decisions
6
Module 9 Case Study
7
Module 9 Practical Activities
8
Module 9 Questions

THE TEAM OF TWO

1
Module 10 Aim
2
Protected: Working with Your Manager
3
Protected: Influencing Skills
4
Protected: What to Do in Sticky Situations
5
Module 10 Case Study
6
Module 10 Practical Activities
7
Module 10 Questions

TAKING CARE OF YOUR SELF

1
Module 11 Aim
2
Protected: Ergonomics
3
Protected: Stress Management
4
Protected: Dealing with a Heavy Workload
5
Module 11 Case Study
6
Module 11 Practical Activities
7
Module 11 Questions

WRAPPING UP

1
Module 12 Aim
2
Protected: Final Discussion
3
Protected: Words from the Wise
4
Protected: Course Review and Summary

This workshop is designed as an onsite workshop because it contains a lot of case scenarios, practical activities, and discussions. Hurry up and take the opportunity to book your seat by contacting us: [email protected] / +968 985 88 085

You will have full access to online content including material review, answering questions, and getting your certificate only after completing the onsite course.

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Includes

14 hours
Full lifetime access
Access on mobile and TV