25 questions – Time allowed 25 min – Single choice selection – passing score 80 %

Please read the questions carefully and select the best answer:


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A medication is ordered for a diabetic patient its capacity to improve health status, as a dimension of quality or performance, is its:

That dimension of quality/ performance that is dependent upon evaluation by the recipients and/ or observers of care is:

The centerpiece of “outcomes management” in healthcare is

The Quality Management Cycle, based on Juran’s Quality Trilogy (quality planning, quality control, quality improvement)

After first describing the problem, the best way to look at “patterns of behavior” over time is to use

That function in the Juran Quality Management Cycle that includes the initial analysis of data/information is

In statistical process control, it is important to first

What is the most important relationship between structure, process, and outcome as types of indicators of quality?

Special cause variation is to the process

In developing a program to evaluate the effectiveness of physician care, a primary care clinic would select which one of the following indicators?

Applying the Pareto Principle in quality improvement is

When common cause process variation is identified, the goal of quality improvement is to

Which of the following best describes the successful outcome of the quality improvement process?

The perception of quality by a patient receiving care in an ambulatory healthcare center is influenced most by;

A team approach to problem solving is most useful when

Monitoring the specific organization and content requirements of a medical record system is a review of which focus?

The “appropriateness” of care is:

Monitoring phlebitis associated with IV insertions by nurses in the Surgical Intensive Care Unit addresses which focus?

“Common causes” of problems in processes refer to

In the transition from quality assurance to quality management/quality improvement, which of the following emphases has resulted in the most significant benefit?

What sampling technique involves selecting the medical record of every fifth patient undergoing cardiovascular bypass?

The major difference between traditional quality assurance activities and the expanded quality improvement/performance improvement activities is the QI/PI focus on:

Review of the timeliness of high risk screening for diabetes addresses which focus?

The task of setting up an ambulatory care setting QM/QI program that focuses on “outcomes” as a measure of treatment effectiveness is difficult because:

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Passing grade - 80%